Returns & terms/conditions

Returns/Terms of sale

WE REQUIRE WRITTEN CONTACT VIA EMAIL PRIOR RETURNING ANY ITEMS

Our returns policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.

If the 14 day return time frame has expired, we still offer a repair or replace service for 12 months after your date of purchase.

Please note some items will need to go back to the manufacture for inspection/repair,due to this we cannot be held accountable for any delays as certain manufactures can be slow to respond/repair. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.(if applicable )

Night vision system that has been fitted & found not to work with your scope is NOT a valid reason for return unless otherwise agreed prior.(please do your research on the scope you have & its suitability)

Several types of goods are exempt from being returned. 

non-returnable items: 

• Custom Made Items (Including any 3D printed night vision that we make in house) although these are non-returnable, we do offer 12 months warranty and a repair or replace service, please do your research & ensure you have a suitable scope for a digital night vision add on.
• Trying an item & finding it is not suitable for your use is not a reason for return, please research the product & ensure its suitable for your device.
• Batteries Unprotected 18650 cells & any batteries that have been removed from the packaging.

To complete your return, we require a receipt or proof of purchase (your order number is ideal & a brief covering letter describing the issue)

Returns that need to be sent to the manufacturer 
Please be aware that some items will require return to the product manufacturer for any repairs/service work,unfortunately we can not be held accountable for lead times in these instances as it is out of our control.we can repair most items in house but scopes/Pard NV & some laser illuminator's will need to be sent back to the manufacture.

Please include your order number with your returned item
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Night vision systems damaged from misuse are not covered by warranty but we understand that accident happen.To large a caliber for NV  or similar, unsuitable use, heat damaged, smashed screens or just dropped/run over in a car are not going to be covered but we will work with you resolve at cost price for you.
Late or missing refunds
 (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ludicrouslumens@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ludicrouslumens@gmail.com and send your item to:

 OUR NV SYSTEMS MUST NOT BE EXPOSED TO TEMPERATURE OVER 55C-60C OR DAMAGE WILL INCUR.
We appreciate that accidents can happen & are happy to repair @ customers cost.

Ludicrous-Lumens (RETURNS)

21 Elmlea Avenue

Fremington

Barnstaple

EX31 3DF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, our original cost of any "free" shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any item that is sent back as "defective" & found not to be will incur a return postage fee. 

If you do not agree to any of the above please do not purchase from our store.

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ludicrouslumens@gmail.com

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